Return Policy

You may return most new, unopened items sold and fulfilled by CarbonCart.com within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.

Items that are opened or returned more than 30 days after delivery will receive a partial refund. See our Refunds page for more details.

Read our full General Returns Policy for information on exchanges, and for further details and policy exceptions. To find the returns policy on specific items (such as toys, jewelry, or electronics), or for items purchased from third-party CarbonCart.com Merchants, Marketplace sellers, or Auctions, visit our Product Specific Policies page.

If you need to return an item, our online Returns Center will guide you through the returns process and provide you with a printable return shipping label.